Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Canada : 6 - 10 business days
- North America : 6 - 10 business days
- Europe : 3 - 6 business days
- Australia, New Zealand and Oceania : 6 - 10 business days
- Asia Pacific : 10 - 15 business days
- Latin America and the Caribbean : 10 - 15 business days
- North Africa and the Middle East : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
About shipping
All the items will be shipped by priority mail:
- 6 / 10 working days to United States, Canada, Australia and New Zeland.
- 3 / 5 working days to Europe
- 10 / 15 working days for the rest of the world
Delivery may take longer during periods like Christmas, about 10 working days over, so please, order in time Christmas gifts.
If you want a traceable shipping way, the upgrade for the EXPRESS SHIPPING is available at the check-out; the delivery time frames that the courrier provides is 3-5 working days.
In this case provide a phone number for the shipping company.
Delays, lost packages, demaged items
Sometimes priority mail can have little delays. If you want to be surer about shipping time proceed with the upgrade.
If a package get lost in the mail resend or refund will be made. A package is considered as lost in 60 days after the shipping date.
If you receive a damaged item please contact me so we can arrange resend or refund.